Frequently Asked Questions

Once you place your order, please allow 1-3 business days to process your orders. In peak periods please allow for up to 3 business days for dispatch. After that, it will take 3-12 business days for delivery depending on your location.

Delivery time: 8-15 days (Up to 30 days in some regions)

*This include our 1-3 day processing time.

*Full refund if not delivered within 30 days of ordering; any subsequently received products will be retained.

PACKAGING：

Being professional bag supplier, we recognize the significance of receiving your bags and accompanying accessories in pristine condition. Therefore, all orders will be delivered wrapped in bubble wrap, inside a secondary outer box (inclusive of the original gift box) to forestall any impairment during the delivery process.

SHIPPING NOTE:

Most orders are processed in 1-3 days and arrive in 3-12 business days* in the US, CA, UK, AUS, NZ, and EU (DE, FR, IT, AT). Delivery times may vary if you’re outside these countries and may differ based on your country’s customs processing times. Please note that customs processing times may cause delivery delays, which are not included in the timeframe provided. We do not control customs fees or policies, and our free shipping does not cover these fees.

You will receive a confirmation email after you have placed your order and another when your order is sent out. Please ensure that you enter correct and precise details, such as email and shipping address, upon ordering. As we do not refund or resend orders that have been held by local post due to incorrect address, please make sure that the information you provide is accurate.

*If a product has not been delivered within 30 business days of ordering, we will issue a full refund.

MARKED AS DELIVERED:

If an item is marked as successfully delivered by the domestic postal service in your country (e.g., UPS, FedEx, DHL, USPS/Canada Post/Royal Mail/LAPoste/DeutschePost/Australia Post, etc.) to the correct address provided upon ordering but has not successfully arrived, you must contact the local post office and provide us with a formal affidavit of a lost, stolen, or undelivered package. After receiving the required documentation, we will make every effort to resend a replacement order to you. Please contact us ASAP [email protected], and be sure to include all relevant information when contacting us.

We currently accept PayPal. Every order is covered by PayPal Buyer Protection — if your item doesn’t arrive, you get a full refund. Your payment is processed securely and your information stays safe at all times.

No additional fees—everything is included!

With recent increases in tariffs, we understand your concerns about extra costs. That’s why all prices on our website are in US dollars and already include taxes, duties, and tariffs. You’ll only pay the order total shown at checkout—no surprises or extra charges when your order arrives.

We use the same high-quality materials and craftsmanship as the original products. Every time a new item hits the market, we buy it, study it closely, and make sure our version is just as good. The only thing different between ours and the real deal is the brand name—our quality is right up there with the originals. Our 1:1 replica technology is what sets us apart, and it’s why so many businesses in our country trust us to supply their products for sale all over the world. Customers from every corner of the globe have been loving our products and giving us amazing feedback!